Frequently Asked Questions
Everything you need to know about your With Jéan order.
How long does shipping take?
We offer express worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
What is your return policy?
We accept returns on full-priced items within 21 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are final sale.
Do I have to pay for duties and taxes?
For most international orders, duties and taxes are calculated and paid at checkout to ensure no hidden fees upon delivery. Please check the shipping details for your specific region.
How do I find my correct size?
Each product page features a specific size guide and fit notes. We generally recommend sticking to your standard size, but if you are between sizes, please refer to the specific garment measurements provided.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How should I care for my With Jéan pieces?
To ensure your garments last a lifetime, we recommend a cold hand wash or a delicate machine wash in a laundry bag. Always air dry in the shade and avoid tumble drying.